stakeholder roles and responsibilities

The intent of this section is to identify the roles and responsibilities of each stakeholder, thereby illuminating critical relationships, identifying key functions performed by stakeholders, and describing the information that is produced and shared. 'Operational concepts' are the related strategies for operating ITS services in the area based on these roles and responsibilities.

The purpose of defining the roles and responsibilities is to:

·        Provide faster, more coordinated responses to incidents, emergencies, and natural disasters by defining roles before incidents take place

·        Avoid duplicative and/or conflicting efforts by various stakeholders

·        Clarify expectations and intent so that all stakeholders are aware of the consequences of their actions on other stakeholders

·        Clarify roles and responsibilities of all stakeholders so activities do not “fall through the cracks”

·        Share data and information across agency and jurisdictional boundaries to allow for seamless operations

The roles and responsibilities focus on a definition of each stakeholder’s role in delivering transportation systems and services. The development of the roles and responsibilities documents stakeholders’ current and future roles and responsibilities in the implementation and operation of ITS and non-ITS activities.  The process also assists in identifying gaps and duplication of efforts for clarification.

In developing the list of stakeholders’ roles and responsibilities, unique stakeholders are listed individually and others sharing similar roles and responsibilities are grouped together into categories. Roles for Commercial Vehicle Operations are found in the California Statewide Architecture.

To ensure that all of the ITS categories applicable to the Bay Area are associated with one or more stakeholder, the following table provides a mapping of stakeholder types to ITS category.

Stakeholder	Archived Data Management	Emergency Management	Maintenance and Construction Management	Public Transportation	Traffic Management	Traveler Info
Emergency		X			X
State	X	X	X		X	X
Regional	X	X			X	X
Smart Corridor Partnerships		X			X	X
Sub-Regional and Local Cities/County - Police, Fire, Sheriff		X
Sub-Regional and Local Cities/County - Traffic Operators		X			X	X
Toll Authorities		X			X
Transit Agencies		X	X	X		X

The detailed roles and responsibilities are listed below. They are organized by ITS category. Within each category, the roles are organized by individual stakeholder or stakeholder group. Many stakeholders have responsibilities within more than one ITS category.

Archived Data Management
Emergency Management

Maintenance and Construction Management

Public Transportation

Traffic Management

Traveler Information

 

ITS Categories	ROLES AND RESPONSIBILITIES
Archived Data Management	Caltrans District 4 Collect and provide transportation data to others (i.e. PeMS) for archive purposes. Emergency Management Provide resources when requested by emergency/incident management responders. Implement and coordinate traffic control response to emergencies/incidents. Maintain centralized emergency management system. Jointly participate in the call box (SAFE) program. Receive public safety calls forwarded from the Call Answering Center (CAC) (which received the call from bridge and tunnel call boxes) and respond as appropriate. Metropolitan Transportation Commission (MTC) Collect and provide 511 transportation data to other agencies for archive purposes.
Emergency Management	California Highway Patrol (CHP) Receive cellular 911 public safety calls and forward to appropriate dispatch center  Dispatch CHP patrol vehicles  Interface with other transportation agencies to support coordinated emergency/incident response involving multiple agencies. Use real-time traffic information received from other transportation agencies to aid the dispatcher in selecting the patrol vehicle(s) and routes that will provide a timely response. Create, store, and utilize emergency/incident response plans to facilitate coordinated response. Maintain centralized emergency management system. Perform other “non-transportation related” public safety duties.  Be first responder to emergencies/incidents (typically). Provide the “incident manager” at the emergency/incident scene.  Provide security for public facilities owned by the state. Jointly participate in the call box (SAFE) program. Metropolitan Transportation Commission (MTC) Maintain and manage a regional call box system. (MTC SAFE) Operate a private call box Call Answering Center (CAC). (MTC SAFE) Cooperate with other state SAFE programs that could use the CAC for their programs. (MTC SAFE) Participate in regional partnership to carry out regional emergency coordination under the Emergency Operations Plan (EOP). Disseminate emergency response information to public via 511/511.org. Sub-regional and Local Cities/County-Police, Fire, Sheriff Receive landline public safety calls and forward to appropriate dispatch center. Dispatch local police, fire, and ambulance vehicles. Interface with other transportation agencies to support coordinated emergency response involving multiple agencies. Create, store, and utilize emergency/incident response plans to facilitate coordinated response. Track and manage emergency vehicle fleets. Use traffic information received from other transportation agencies to aid the dispatcher in selecting the emergency vehicle(s) and routes that will provide a timely response. Monitor traffic on designated arterials. Provide traffic and incident information to drivers and other transportation agencies. Maintain centralized emergency management system. Share appropriate detection and dissemination devices along major arterials with other transportation agencies. Provide security for public facilities owned by the local agency. Report road closures to all relevant transportation agencies in the event of a major emergency/incident. Sub-regional and Local Cities/County - Traffic Operators Provide resources when requested by other transportation agencies.
Maintenance and Construction Management	Caltrans District 4 Determine maintenance vehicle locations. Send maintenance vehicle location information to TMC. Maintain vehicle status for deployment. Send status information to TMC. Maintain vehicle location systems for maintenance vehicles.
Public Transportation	Metropolitan Transportation Commission (MTC) Manage implementation of the regional fare payment system, TransLink. Manage the real-time transit data store, the regional transit trip planner, the regional transit database, and the transit static data feed. Transit Operators Coordinate schedules with other transportation agencies. Track and manage fleets. Receive fleet location and occupancy information from vehicle. Send fleet status and location information to operations center. Maintain passenger counts. Send passenger counts to operations center. Issue requests for traffic signal priority (where applicable). Maintain operations system. Support, implement, and operate the regional fare payment system, TransLink. Determine maintenance vehicle locations for respective agency. Maintain vehicle status for deployment. Provide and maintain security systems on buses and for public facilities owned by the transit agency. Manage schedules for routes and route changes. Maintain bus stops and bus stop locations for schedules.
Traffic Management	California Highway Patrol (CHP) Track and manage FSP tow trucks and CHP vehicle fleets. Monitor traffic on designated arterials and freeways. Operate and monitor electronic credentialing and safety screening programs (i.e. weigh in motion facilities, etc.). Jointly operate the regional Transportation Management Center (TMC). Maintain and operate the backup TMC, as necessary.  Jointly participate in the Freeway Service Patrol (FSP) program. Provide real-time FasTrak electronic toll collection/HOT lane violation enforcement. Traveler Information Provide traffic, emergency, and incident information to the public both at the scene of the incident and from control centers.  Provide traffic, emergency, and incident data to regional TravInfo/511 center. Update information to Information Service Providers (ISPs) and media outlets (web sites, TV, etc.).  Request alerts on appropriate disseminations devices. Report incident related freeway road closures to other transportation agencies. Caltrans District 4 Jointly operate the regional TMC. Manage and monitor traffic on freeway on-ramps and Caltrans controlled highways. Manage and monitor traffic on freeways including HOV and HOT lane management. Share traffic information with other transportation agencies. Implement enhanced traffic management strategies. Jointly participate in the Freeway Service Patrol (FSP) program. Maintain field equipment. Report and coordinate road closures to all relevant transportation agencies in the event of a major emergency/incident. Maintain centralized signal system. Receive signal priority requests from transit operators (where applicable). Provide transit signal priority response (where applicable). Receive preemption requests from emergency vehicle operators (where applicable). Provide preemption response (where applicable). Share freeway device control with other transportation agencies (where appropriate). Operate and maintain toll lane equipment. Monitor weather conditions along roadways. Manage the California Vehicle Infrastructure Integration (VII) program with MTC and PATH. Metropolitan Transportation Commission (MTC) Manage regional signal timing coordination program. Develop, operate, and maintain center-to-center communications program. Manage the Freeway Service Patrol (FSP) program in cooperation with CHP and Caltrans D4. (MTC SAFE) Operate and maintain an FSP data exchange system with CHP and Caltrans D4 for dispatching, fleet management (AVL), and data reporting. (MTC SAFE) Integrate FSP telecommunication systems with CHP and Caltrans traffic management efforts. (MTC SAFE) Manage the California Vehicle Infrastructure Integration (VII) program with Caltrans and PATH. Manage regional parking payment. Coordinate High Occupancy Toll (HOT) lanes implementation. Smart Corridor Partnerships Provide strategic management of the facilities in the corridor. Maintain centralized signal system. Develop corridor wide traffic control response to emergencies/incidents. Share control of field equipment with other transportation agencies. Manage congestion pricing operations. Purchase and maintain HOT lanes infrastructure. Manage HOT lane pricing operations. Sub-regional and Local Cities/County - Traffic Operators Monitor and manage traffic on arterials. Maintain centralized signal system. Implement enhanced traffic management strategies. Install appropriate detection and dissemination devices along major corridors. Implement and coordinate traffic control response to emergencies/incidents. Share control of field equipment with other transportation agencies. Maintain field equipment. Report and coordinate road closures to all relevant transportation agencies in the event of a major emergency/incident. Receive signal priority requests from transit operators (where applicable). Provide transit signal priority response (where applicable). Provide preemption for emergency vehicles (where appropriate). Provide preemption response (where applicable). Coordinate traffic signal response at highway-rail intersections. Initiate adverse weather event signal timing and coordination, where feasible. Assist in coordinating traffic signals across boundaries. Monitor weather conditions along roadways. Support use of TransLink for non-transit purposes (such as for parking). Toll Operators Maintain and operate field and office toll collection facilities/equipment. Assign appropriate toll credit to appropriate agencies. Manage manual and automated (Fastrak) toll collection system. Support CHP violation enforcement. Identify and process toll violations. Manage parking payment systems. Manage congestion pricing and HOT lane systems.
Traveler Information	Caltrans District 4 Provide traffic, emergency, and incident information to drivers and other transportation agencies. Provide road weather conditions to other transportation agencies. Install appropriate detection and dissemination devices along the freeway. Metropolitan Transportation Commission (MTC) Operate and maintain regional transit trip planning program. Operate and maintain regional traveler information/511 system. Install and maintain field devices on the freeways that support 511 needs. Smart Corridor Partnerships Provide corridor and arterial traffic, emergency and incident information to transportation agencies and 511. Receive traffic information from other transportation agencies outside the corridor and distribute it to transportation agencies within the corridor. Operate and maintain local traveler information services for the public. Sub-regional and Local Cities/County - Traffic Operators Provide traffic, emergency, and incident information to the public and other transportation agencies. Provide road weather conditions to other transportation agencies. Transit Operators Provide transit information to the public and other transportation agencies. Provide real time transit predictions to its customers and the regional real-time data store. Provide static transit information to 511 Regional Transit Database.